Terms & Conditions

Handmade products

Due to the handmade nature of items, some products may slightly differ from those shown, but every effort is made to portray items as accurately as possible. Where colour variations may occur, the listing page may mention this issue. All measurements quoted are approximate.


Your account and password

You are responsible for the confidentiality of your password for your Made By Laura Jane account, and therefore any activities occuring in your account are your responsibility. Laura Jane shall not be liable to any person for loss or damage which may arise as a result of failure by you to protect your password or account, or any loss or damage which may arise to computer equipment as a result of using this website.


Stock availability

Some items on this website are 'one-off' products and will not be re-listed once they have sold. All items shown on the website are in stock and despatched as soon as possible once an order is placed. If when your order is picked and packed ready for delivery but is felt to be of unsuitable quality, the item may not be able to be supplied. All items are subject to availability. If for some reason the goods you have ordered are no longer available you will be contacted as soon as possible. 


Delivery

Personalised goods may take additional time to produce and therefore delivery can take up to 10 days for items of this nature, however every effort is made to deliver goods as soon as possible. Laura Jane shall not be liable to any person for loss or damage which may arise from any delayed delivery of goods.


Returns

In the unfortunate occasion that your item arrives damaged or is faulty, or an incorrect item has been sent, a refund will be honoured within 14 days of receipt of your purchase. Please contact [email protected] in this instance and do not dispose of a damaged item or a refund will not be able to be processed without the item being returned or photographic evidence being taken.

If returning a damaged/faulty or incorrect item please contact [email protected] for instructions on how to do so. In all other cases, all sales are final.


Copyright and trademark

Made By Laura Jane and madebylaurajane.co.uk names and logo are registered trademarks. All rights including copyright are owned by Made By Laura Jane. Any use of the website or it’s contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited.